Privacy Policy

MYPROPERTY PRIVACY POLICY


1. Introduction

MyProperty Trades Pty Ltd (trading as MyProperty)
ABN 36 694 838 232

MyProperty is committed to protecting your privacy and handling personal information in an open and transparent way.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to:

  • the MyProperty website (https://myproperty.com),

  • any MyProperty mobile applications, and

  • all products and services provided by MyProperty.

By using our services or providing us with personal information, you consent to the handling of your information in accordance with this Privacy Policy.

2. What Information We Collect

We collect personal information, sensitive information, and non-identifiable information.

Personal information may include:

  • name

  • email address

  • phone number

  • address or property details

  • account credentials

  • payment or billing details

  • communications with us

  • device identifiers

Sensitive information

We only collect sensitive information (as defined in the Privacy Act) where reasonably necessary and with your consent or as permitted by law.

Non-identifiable information

This includes aggregated or anonymised data that does not identify you personally.

3. How We Collect Personal Information

We may collect personal information when you:

  • create an account or use our services

  • contact us or communicate with other users via the platform

  • submit forms or upload content

  • make payments or transactions

  • use our website or apps

We may also collect information automatically via:

  • cookies and similar technologies

  • log files

  • analytics tools

4. Log Files and Analytics

When you visit our website or use our services, we may automatically collect technical information including:

  • IP address

  • browser type and version

  • device type

  • operating system

  • referring URLs

  • date, time and usage data

This information is used to:

  • operate and secure our services

  • analyse trends and usage

  • improve performance and user experience

  • prevent fraud and misuse

5. Cookies and Similar Technologies

We use cookies, pixels and similar technologies to:

  • remember user preferences

  • enable core site functionality

  • analyse traffic and usage

  • support marketing and advertising activities

You can manage or disable cookies through your browser settings. Some features of our services may not function properly without cookies.

6. How We Use Personal Information

We may use your personal information to:

  • provide, operate and improve our services

  • verify your identity

  • communicate with you

  • process payments and transactions

  • provide customer support

  • send service-related and marketing communications

  • comply with legal obligations

  • prevent fraud and security incidents

We only use personal information for purposes reasonably related to our services or as otherwise permitted by law.

7. Marketing Communications

We may send you marketing communications by email, SMS or other electronic means in accordance with the Spam Act 2003 (Cth).

You can opt out of marketing communications at any time by:

  • using the unsubscribe function in messages, or

  • contacting us directly.

Service-related or transactional communications may still be sent where necessary.

8. Disclosure of Personal Information

We may disclose personal information to:

  • service providers and contractors who assist us in operating our services

  • payment processors, cloud providers, analytics providers and marketing partners

  • professional advisers (such as legal, accounting or IT advisers)

  • regulators, courts or law enforcement agencies where required or authorised by law

We do not sell personal information.

9. Overseas Disclosure

We may store or process personal information using cloud services or systems located outside Australia.

Where personal information is disclosed overseas, we take reasonable steps to ensure the recipient handles the information in a manner consistent with the Australian Privacy Principles.

By using our services, you consent to the overseas transfer of your personal information for these purposes.

10. Data Security and Retention

We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, or as required by law.

11. Data Breaches

In the event of a data breach that is likely to result in serious harm, we will comply with the Notifiable Data Breaches scheme by:

  • investigating the incident, and

  • notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.

12. Access and Correction

You may request access to, or correction of, personal information we hold about you by contacting us using the details below.

We will respond within a reasonable time and may need to verify your identity before processing requests.

13. Third-Party Links

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

14. Complaints

If you believe we have breached the Privacy Act or this Privacy Policy, you may contact us. We will investigate and respond to your complaint within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on our website and will take effect from the date of publication.

16. Contact Us

Email: contact@myproperty.com

Effective Date

This Privacy Policy is effective from 8 February 2026